ICT Administrator / Knowsley, Liverpool

Job Ref: ICTOCT2014

Circa £18,000 per annum DOE

The ICT Administrator will be responsible for providing IT support to M.J. Quinn staff, working in conjunction with the IT and Asset team members. The role will configure and support the company assets, whilst maintaining accurate Asset tracking databases.

Internal training will be provided for company bespoke software as appropriate with the position.

Assets refers to all company mobile assets and accessories which includes but is not limited to Mobile handsets and tablets, Tariffs, Licenses, Laptops.

Your responsibilities will include;

  • Provide general IT Technical Support to users and devices
  • Liaise with other M.J. Quinn IT Staff members where general user support issues affect the larger corporate services
  • Work with and Assist the Asset and IT team

 

KEY TASKS/MAIN DUTIES

  • Provide general ICT user support to M.J. Quinn office based staff – including peripheral support such as printers, and basic application user support including MS Office and Sage applications
  • Hardware support, configuration and deployment – including Smartphones, Tablets, printers and Computers
  • Basic Server Administration  – including Active Directory
  • Remote Access support to staff members
  • Voice and Data patch management – including VOIP Phones
  • Travel to M.J. Quinn Offices when the need requires
  • Advise the company on IT best practices and future trends relating to IT purchases
  • Maintain an accurate and up to date company Asset Inventory utilizing Microsoft Dynamics CRM and Microsoft SharePoint
  • Liaise directly with end users with support enquires
  • To liaise with external agencies and service providers with regards to Technical Support queries, device configuration and to arrange returns under equipment warranties
  • Communicate updates to the business where asset developments effect the larger corporate services
  • Setup of Telecommunication and IT assets to within agreed deadlines
  • First point of contact for engineer and staff support with mobile devices
  • Arrange for Recycling of corporate assets to regulatory standards and document safe disposal

Employment Specific:

  • Produce all work in line with M.J. Quinn Integrated Services Ltd’s Quality Standards and use best practice methods.
  • To comply with M.J. Quinn Integrated Services Ltd’s company Handbook, Policies and Procedures.
  • To maintain confidentiality on all the information and data stored on the Association’s ICT equipment
  • To undertake additional ad hoc duties under the direction of line manager in line with the needs of the business.

Person Specification:

Criteria – Qualifications/Training

Essential

MCP Window 7 or equivalent

Desirable

MS Dynamics – CRM

Criteria – Experience/Knowledge/Skills

Essential

  • At least 1 years IT support experience
  • Windows Vista or 7
  • Basic understanding of Active Directory
  • Basic understanding of Computer hardware & software configuration
  • Windows Server 2008R2
  • Data / Voice Patching, including VOIP Phones
  • MS Office (2010, 2013 preferred)
  • Configuring and deployment mobile assets
  • Maintaining company asset inventories configuring and deployment of mobile assets

Desirable

  • Sage 200 / 2012
  • Exchange 2007 / 2010
  • NAS storage
  • VOIP
  • MS Dynamics – CRM
  • Hardware support, configuration and deployment – including Smartphones, Tablets, Printers, Computers, iPhone / Smartphones
  • Working within a fast paced environment

Criteria – Personal Qualities

Essential

  • Strong communication skills
  • Pro-active
  • Confident
  • Self-motivated with a positive approach.
  • Desire to learn and improve knowledge and skills
  • Eager to provide a professional customer support experience
  • Problem solving skills
  • Good organisational skills
  • Good time keeping

Criteria – Commitment

Essential

  • To the Company and its values
  • To being part of the team and achieving its goals
  • To providing a professional high quality service

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