Asset Management

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M.J. Quinn recognise that the steady state operation is no longer enough to guarantee customer satisfaction and over the last few years we have put in place the building blocks to allow us to measure effectively our performance against our SLA’s and also asset performance.

Our vision is simple:

“To continually improve all aspects of our operational performance to ensure the services we provide consistently exceeds the aspirations of our customers”

Our approach is one that is driven by data which focuses on capturing comprehensive performance data, through the use of our QtraQ management system & ongoing analysis of that data to identify trends, specific problems & the overall effective operation of each system.

Our Control Centre is the hub of our Asset Management service. 24/7/365, the Control Centre provides fault management, Incident Management and remote monitoring services, and is manned by technically competent staff with ability to analyse faults/incidents at first point of contact. Our Control Centre takes ownership of all incidents and drives them through to conclusion with the key objective of fixing faults within a single visit.

All faults are managed through our in house developed management system “QtraQ”.

QtraQ is a fully integrated management tool which provides the key aspects of asset management. Currently the system holds data for over 120,000 individual items of client asset data, including photographs, history and performance ratings.

Across all our contracts we have always achieved year on year improvements to service through:

  • Our state of the art control centre
  • QtraQ- our bespoke management system
  • Robust business mechanics facilitating tight day-to-day control and enabling continual improvement
  • Expertise to improve reliability  and extend the life of obsolete assets
  • Continual assessment and investment in training our field force

What our customers say:

In our business it is very important that we have a reliable, punctual and skilled contractor with the ability to adapt to any situation. M.J .Quinn continue to perform well in these areas. They are pro-active in their thinking and will offer up solutions should they consider improvements may be made to enhance their service. I am happy to have M.J. Quinn as a maintainer and would have no hesitation in recommending their services”.

London Underground: William Strugnell – Commercial Manager 

[M.J. Quinn] commitment was demonstrated early in the 5 years contract by the speed with which the maintenance challenge was immediately taken on board. Having initially expected a 13 week mobilisation period before accepting responsibility for call out maintenance, this was slashed to a mere 3 weeks, and the responsibility for PPM was shouldered in just 4 weeks. During this greatly reduced timescale, M.J. Quinn seamlessly integrated more than 40 staff into the company from the previous maintenance provider, implemented fast track training programmes, and brought about the embracing of its customer service culture”.

Press Release: Fire Safety Professional – article on the Tube Lines Maintenance Contract 

Quinn’s are an excellent example of a contractor with a can do attitude”.

Tube Lines: Peter Radley – Duty Operations Engineer